Customers can request account deletion securely in MSS Gold. We verify the account holder before processing a request and never accept deletion instructions from an unverified third party.
Request securely in the app or web app
Sign in, then open More → Account management → Close account. Review any remaining gold, Cash Balance, savings plans, withdrawals, funding requests, or redemption orders before submitting your request.
Cannot access your account?
Email MSS support from the address registered to your account. Include your full name and registered mobile number, but do not email passwords, one-time codes, identity documents, or bank details.
What is deleted
Your customer login and access to MSS Gold after closure is approved.
Profile, contact, preference, notification, and device records that MSS is no longer required to retain.
Other personal information that has no continuing operational or legal purpose.
What may be retained
MSS may retain identity-verification, transaction, invoice, funding, withdrawal, redemption, fraud-prevention, accounting, tax, dispute, and audit records where Bahrain law, AML obligations, or another legal requirement requires retention. Retained records remain protected and are not used to keep the closed account active.
How the request is handled
MSS acknowledges the request, verifies your identity, explains any action required to settle the account, and confirms when closure is completed. The time required depends on open balances, requests, and applicable record-retention duties.
For more information, read the
MSS Gold privacy policy
.
APP DEVELOPER AND DATA CONTROLLER
MSS Jewelry W.L.L
CR 130443-1
Building 206, Road 362, Block 304, Manama Center, Kingdom of Bahrain